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Virtual machines recovery

We support all types of Virtual Machines, in all your business environments, 24/7.

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Our expertise in video

Specific expertise

VMware, CitriX, Hyper-V, VirtualBox, and other virtualization solutions

Tailor-made approach

Custom solutions tailored to your company’s specific needs

Data security

20 years of experience in data recovery

NDA on demand – GDPR compliant

VMware, CitriX, Hyper-V, VirtualBox, and other virtualization solutions
Virtual machines are subject to the same data loss problems as physical machines, such as power, hardware failure, software or network problems, file system corruption, ransomware, data deletion and other unexpected events.
Our data recovery experts are uniquely qualified to minimize downtime by offering our customers several options for quickly and safely recovering inaccessible virtual machines, hypervisors, virtual servers, virtual cluster systems and any other type of virtual environment.
Your first call is your most important call.

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Data recovery services for all virtual environments

Here are a few virtualization technologies from which our experts can restore data:

Type 1 hypervisors

  • VMware ESXi, vSphere ESXi Embedded, VMware vSphere Hypervisor
  • Microsoft Hyper-V (Windows Server)
  • Xen
  • KVM
  • Oracle VM Server et Oracle VM for SPARC
  • Citrix Hypervisor (anciennement XenServer) : VDI et Cloud.
  • IBM PowerVM
  • Proxmox VE
  • Red Hat Virtualization (RHV)
  • Huawei FusionSphere
  • Nutanix AHV
  • BHYVE, LynxSecure, INTEGRITY Multivisor

Type 2 hypervisors

  • VMware Workstation Pro
  • VMware Workstation Player
  • Oracle VM VirtualBox
  • Parallels Desktop
  • VMware Fusion
  • Microsoft Virtual PC
  • QEMU (Quick Emulator)
  • KVM (avec gestion via QEMU)
  • GNOME Boxes
  • Red Hat Virtualization (Poste de travail)
  • Bochs
  • Linux Containers (LXC)
  • OpenVZ
  • BlueStacks
  • MobaLiveCD
  • Docker
  • Colinux (Cooperative Linux)
  • VHD, VHDX (Microsoft Hyper-V, VirtualBox )
  • VMDK (VMware Workstation, ESXi, vSphere, VirtualBox et QEMU).
  • VMDK (Split), VMDK-StreamOptimized (VMware ESXi ou vSphere), VDMK (Growable)
  • QCOW2 (QEMU/KVM)
  • VDI (Oracle VirtualBox, QEMU)
  • HDD (Parallels Desktop)
  • RAW ou IMG (QEMU, KVM, Xen)
  • VHDK (IBM PowerVM)
  • VMDK-ESXi (Sparse, Monolithic)
  • CLOOP (Linux)
  • XVA (Citrix XenServer)
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How can virtual machine data be deleted?

Data can be lost in virtual machines for a variety of reasons, from human error to cyber-attacks to operating system crashes. Recoveo has the experience to deal with any system and any data loss situation.

Common causes of data loss on virtualized systems :

  • Ransomware: encryption of virtual machine files
  • RAID storage system failure (card or disk failure)
  • Virtual disk corruption or erasure (VMDK, VHD, VHDX, etc.)
  • Fully formatted and partially overwritten virtual disks
  • Deleted or damaged files inside a VM
  • Formatting and reinstallation, rewriting
  • File or partition table corruption on VMFS, ESX or ESXi server systems
  • LUNs/Volumes inaccessible, deleted or incorrectly sized
  •  
  • Formatted or overwritten hosts, datastores, volumes and VMs
  • Corrupt Datastores or host volumes (VMFS, NTFS, ReFS, XFS, etc)
  • Corrupted guest file systems
  • Deleted VMs or snapshots
  • “Datastore reformatted,
  • VMFS datastore volumes corrupted,
  • Deleted snapshots,
  • Corrupted file systems,

Our advices for recovering virtualized data

Stop using the system to stop all writes to the virtual disk concerned and make a copy of it on another storage device.

Never download new files or software into the virtual environment concerned, as this could result in data being permanently overwritten.

Always work with a backup copy or image file of your data, volume or virtual disk file.

If critical data is inaccessible due to accidental deletion, device failure or corruption, take the volume offline and unmount it immediately.

Resetting or reformatting a problematic volume will delete all data and complicate recovery attempts.

Our R&D unit and virtualization

Virtualization presents an additional set of challenges for recovering lost data. These challenges are not solved by commercial or freeware data recovery utilities.

We have developed a proprietary ScanX tool that enables recoveries from corrupted dynamic virtual machines when commercial software is ineffective.

Customer case

⭐⭐⭐⭐⭐

Handling error on a VMware ESXI server!

A software publisher based in Paris contacted us on Tuesday May 7 at 9 p.m.

He's hosting customer data, and is desperate to get everything up and running again on Friday.

Wednesday and Thursday are public holidays. Wednesday and Thursday are public holidays, so he decided to take the on-call option.

Following a problem configuring the size of a virtual disk under Vmware, his system stops booting and he no longer has access to the datastores. He had just increased the size of the virtual disk from 1 to 1.5 TB.

We received 8 x 1TB Dell SSD NVME (U2 connector) disks from the hosting company Scalway. The server is a DELL R640 server rack on which is installed a Vmware ESXI 7.2 server.

They don't have a backup!

Within 48 hours, we found all the virtual machines that were stored in the datastores and the SQL 2019 databases of over 300 GB. The sparse files are integrated into the original vbk to obtain the data from the last backup.

Why can Recoveo help you?

Experiences

With over 250+ ransomware cases, we have adapted our tools and processes to achieve success.

VM expert

Since 2019, we have been developing our tools specifically for recovering data from virtual machines.

Fast

Our software has been rewritten to process Veeam files even faster.
Our emergency team ...

Free evaluation

We offer to prove our expertise with a free analysis of a Veeam file of your choice. Just send it to us.

Two main ways to recover virtual machines: in-lab or remotely

Our 10 Gb/s access allows us to be very responsive and fast during exchanges, in the event of remote retrieval. Security is our top priority: we use the SFTP protocol exclusively for transfers.

File integrity is checked on arrival, so you can be sure of 100% identical files.

Recovery of virtual machines in the lab

The majority of our rescues still take place in our laboratories. The main advantage: we have more recovery options with physical servers than with downloaded files. Laboratory recovery is indispensable in cases of deletion where data has actually been deleted.

Remote recovery of virtual machines

This type of recovery is becoming increasingly common in our business. The advantage is that there's no need to physically transport the machines or disks, so there are logistical savings and no risk of damage in transit. There are no customs issues to consider... Your server can remain online if services are running on it.

Recovery process

We have over 20 years’ experience in data recovery. Call on the French leader, our expertise enables us to provide you with a top-level response. We have in-depth knowledge of the different types of ransomware and the techniques used to fight them.

1

Assessment

Definition of the technical scope and priorities to be recovered during a technical telephone interview.
The first phase in effective data recovery.

2

Diagnosis

We take care of your storage media. We carry out systematic cloning to avoid damaging the evidence in the event of an investigation.

3

Recovery

Priority data extraction, validity testing and creation of a list of recovered files. Then
secure restoration and resumption of activities.

Contact us

How fast do you need your data to be recovered?

We offer flexible service packages to meet your unique needs and budgetary considerations.

24/7

- Immediate on-call treatment
- 365/24
- Dedicated team
- Average delay of 1 to 3 open days

Urgent

- Prior treatment in business hours
- 1 dedicated engineer
- Average delay of 3 to 7 open days

Standard

- Work done during business hours
- 1 shared engineer
- Average of 7 to 14 open days

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FAQ

Everything you need to know about virtual machine data recovery services.

Virtual machine data recovery is the process of restoring lost or corrupted data from a virtual machine. This can be done using specialized data recovery software or services.

Common causes of virtual machine data loss include accidental deletion, hardware failure, software corruption, malware or virus attacks, power failures or surges, and user error.

Yes, in most cases, virtual machine data can be recovered even if the virtual machine has been deleted. This is because the data is often still present on the physical storage medium and can be recovered using specialized data recovery software or services.

Yes, depending on the extent of the damage, virtual machine data can be recovered even if the virtual machine is corrupted or damaged, with the help of professional data recovery service providers.

Recoveo has an overall data recovery success rate of 87% for all types of storage media.

Recoveo is able to recover data from any virtualization technology such as VM, VMDK, VHD, VHDX, Hyper-V and VMware. What’s more, most virtual machine backup software and tools allow recovery of individual files or folders. This can be useful in situations where only specific files or folders have been lost or corrupted.

Ressources du blog

Que faire en cas de cyberattaque : conseils et bonnes pratiques

Que faire face à une cyberattaque : conseils et bonnes pratiques

15 March 2024

Les cyberattaques sont devenues une réalité quotidienne, touchant aussi bien les particuliers que les entreprises avec une fréquence et une sophistication alarmantes. La menace de ces attaques numériques n’a jamais été aussi pressante qu’aujourd’hui où nos vies et nos économies sont de plus en plus interconnectées. Les cyberattaques peuvent prendre différentes formes, allant du phishing au ransomware, en passant par les attaques sur les infrastructures critiques, et avoir des conséquences parfois désastreuses. Alors, comment faire

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Related services

In addition to database recovery, we also recover complex systems such as Hyper-V, VMware or RAID, or files encrypted by ransomware. Our specialized services guarantee rapid restoration of your critical data, whatever your technical environment.

Hyper-V

Data recovery from Hyper-V virtual machines, even in the event of corruption or failure.

RAID

Data recovery from degraded or failed RAID systems, whatever the configuration.

VMware

Expertise in restoring damaged or inaccessible VMware virtual machines.

Ransomware

Restore files encrypted by ransomware with advanced, secure solutions.

Cellule d'urgence ransomware

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